Earlier this week, GroupSense's CEO, Kurtis Minder, participated in AIMA's APAC Webinar: Cybersecurity x Ransomware: Squid Games Edition.

GroupSense’s CTO, Adam Bregenzer, participated on the Security Analytics & XDR Demo Forum with Richard Stiennon, as well as BlackCloak, Cyberint, and Digital Shadows. They discussed Digital Risk Protection around intel collection strategy, initial access brokers, and threat intel SOC integration.

Bryce Webster-Jacobsen, Director of Intelligence Operations at GroupSense, was quoted in Axios' article, "New Wave of Jan. 6 Conspiracy Theories". Bryce spoke to Sara Fischer, Media Reporter at Axios, about conspiracy theories surrounding the January 6th attack on the U.S. Capital. 

Kurtis Minder, GroupSense CEO, started 2022 off on the right foot with a feature on Infosecurity. He shared his top five cybersecurity tools that companies need to implement right now. While these items may be considered “cybersecurity 101,” you’d be surprised how many organizations don’t have these measures in place. Below is a snippet from the article. 

Kurtis Minder, GroupSense CEO and cofounder, sat down with Joe Meadows, Partner at Gordon & Rees, and talked about seven tips for negotiating with hackers (or anyone for that matter!). Here are a few highlights of that conversation:

GroupSense CEO and co-founder, Kurtis Minder, Intelligence Analyst, Nicole Hoffman, and Director of Intelligence Operations, Bryce Webster-Jacobsen, are speaking at CactusCon February 4-5, 2022. 

Ransomware attacks have increased significantly over the past year. On Tuesday, February 22^nd, join Jeremy Rasmussen, Chief Technology Officer at Abacode, and renowned ransomware negotiator and CEO of GroupSense, Kurtis Minder, to get behind the scenes exclusive access and insight into what happens after a ransomware attack.

On January 18th, Kurtis Minder, GroupSense CEO, will join AIMA for their APAC Webinar: Cyber security x Ransomware: Squid Games Edition.

GroupSense CEO Kurtis Minder, will join NYLIB as a keynote speaker highlighting his experience in the cyber security space. Afterwards, NYLIB will host a panel discussion focused on cyber security risks facing banks, current trends, and best practices.

In 2021, we saw a steady rise in the number of ransomware attacks. It’s projected that global ransomware damage costs will reach $20 billion by the end of 2021. Nearly every week, you hear of a new high-profile catastrophic breach, but organizations of all sizes have been critically impacted by ransomware and cyber threats.

GroupSense CEO and co-founder, Kurtis Minder, and Intelligence Analyst, Nicole Hoffman, are speaking at the RSA Conference June 6-9, 2022.

Kurtis Minder, Ransomware Negotiator and GroupSense CEO, was featured on MIT Technology Review & ProPublica's: The Bad Actors – The Extortion Economy podcast. This series is hosted by Meg Marco and produced by Emma Cillekens, Tate Ryan-Mosley and Anthony Green. The podcast dives into the criminal world where the stakes are high, but the methods are increasingly business-like and meet the people who interact with the ransomware hackers.

GroupSense performed a deep and dark web investigation into the critical remote code execution (RCE) zero-day impacting the Apache Java-based logging utility Log4j (CVE-2021-44228). This high severity vulnerability is already being actively exploited in the wild, per numerous public reports. The attack vector is extremely trivial for threat actors to exploit, requiring only a single string of code, and impacts software products from numerous vendors. The US Cybersecurity and Infrastructure Security Agency is maintaining an updated list of affected vendors.

Cyber Resilience is like muscle – training helps you achieve more. In this Ransomware Bootcamp seminar, you will learn about the changes to cyber insurance and how to prepare for them, an inside perspective from a ransomware negotiator, and steps on how to train your resilience muscle to strengthen your defensive and offensive strategies. 

CynergisTek, Lockton Companies, and GroupSense provided insider insights on how to stay ahead of the curve and protect yourself from being the next target.

"The healthcare industry lost an estimated $25 billion to ransomware attacks in 2019," SafeAtLast.

Elissa Doroff, Managing Director & Cyber Technical Leader at Lockton Companies, presented "Cyber Insurance - The Effects of Ransomware". Ransomware attacks accounted for 41% of all filed cyber insurance claims in the first half of 2020, according to a report by Coalition. To keep up with the cost, and rise in claim occurrence, cyber insurance providers are implementing compliance requirements that, depending on compliance capability, might increase your coverage cost or deem you ineligible to be insured at all.

Elissa Doroff covered the following in her session:

• Background of the always-evolving cyber insurance industry. Once deemed an organizational “nice to have”, finds itself in a pivotal point that may change the insured’s coverage decision forever.
• A walkthrough of the top 10 cybersecurity compliance standards, and a deep dive into why they are important, and what they mean.
• What happens once you become insured. Including best practices to work with your insurance company, how cyber insurance works, a look into filing a claim, and a broker’s perspective on breach response.

Kurtis Minder followed Elissa and presented "Real Life Perspectives from a Ransomware Negotiator". No one ever expects it to happen to them, but with ransomware and cybercrime on the rise, it’s more likely than ever to discover that ransomware has locked down your system and cybercriminals are holding your data hostage. 

"2020 Healthcare attacks involved the theft or exposure of the protected health information of at least 18,069,012 patients," HIPPA Journal.

Kurtis Minder covered the following in his session:

The residue of ransomware is infiltrating our psychology and pocketbooks. Is politics next?

Earlier this year, GroupSense spoke to Erika Hellerstein, Senior Reporter at Coda, about connecting links between disinformation and ransomware, as well as GroupSense's backstory on how they became ransomware negotiators.

Bryce Webster-Jacobsen, Director of Intelligence Operations at digital risk protection / ransomware negotiators GroupSense, was a featured in Axios' article "Activist Movements Drive Misinformation Mayhem. Bryce spoke to Sara Fischer about anti-vaccination conspiracy theories and how they are becoming dangerous spreaders of misinformation.

Cyber Resilience is like muscle – training helps you achieve more. In this Ransomware Bootcamp seminar, you will learn about the changes to cyber insurance and how to prepare for them, an inside perspective from a ransomware negotiator, and steps on how to train your resilience muscle to strengthen your defensive and offensive strategies. 

Bryce Webster-Jacobsen, Director of Intelligence Operations at digital risk protection / ransomware negotiators GroupSense, was a featured on SC Media. Bryce spoke to Joe Uchill about the cyber insurance bubble bursting and how organizations need to take a different approach.

Earlier this week, Kurtis Minder, GroupSense CEO & Co-founder, was interviewed by Aviva Zacks, Cybersecurity Expert and Writer at SafetyDectives. During the interview they discussed GroupSense's backstory, how GroupSense serves their clients, what makes GroupSense so unique, and the worst cyberthreat out there today. Below are a few highlights from the interview.

Join Nicole Hoffman, GroupSense Intelligence Analyst, on Saturday, November 6th (12PM CT) at BSidesDFW! Nicole is presenting The Cognitive Stairways of Analysis.

When a mysterious Russian hacking gang announced last week that it had assaulted the National Rifle Association with a ransomware attack, the NRA was quiet on whether the claim was true. But a network of hundreds of Twitter trolls were far from mute—they lapped up the news and went to town amplifying it across Twitter.

After the notorious Grief ransomware group added the National Rifle Association to its public list of victims, messages of the breach was reportedly amplified by a network of fake Twitter accounts. While it's still unclear if the network is connected to Grief, experts worry it could mark the beginning of information campaigns being added to the ransomware arsenal.

On Thursday, October 28th, GroupSense's CEO, Kurtis Minder, spoke at Convent's 4th Annual Cybersecurity Conference. Kurtis spoke to Andreas Horchler, Founder & Managing Partner of podcon.de, about his experiences as a Ransomware Negotiator and how to negotiate with ransomware hackers.

On Friday, October 15th, GroupSense's CEO, Kurtis Minder, spoke at The Fairfax County's Department of Information Technology event for Cyber Security Awareness Month. Kurtis spoke about reducing ransomware — from prevention through recovery.

Cybercrime Radio, host Hillarie McClure spoke with Kurtis Minder, a ransomware negotiator and CEO of GroupSense, a leading provider in Cyber Reconnaissance.

Ransomware needs its own kill chain framework

GroupSense's Intelligence Analyst, Nicole Hoffman, is featured in SC Media. Nicole explains the evolution of the Cyber Kill Chain developed by Lockheed Martin and argues that the industry needs a kill chain specifically for ransomware.

The dark web is often seen as a virtual back alley — a shady place where underground deals are made and criminal gangs plot their next heist. While most law-abiding citizens tend to steer clear of the dark web, the growing number of ransomware attacks and cybercriminal cases has made it far too dangerous to ignore. 

By Kurtis Minder, CEO, GroupSense

A husband and wife espionage team could face up to 10 years in prison after investigators discovered their alleged attempts to hide — and sell — top-secret military information in ordinary items such as a peanut butter sandwich and a stick of chewing gum.

WIRED Security will explore current issues and top priorities for security experts to protect the digital and physical future of business. The event gathers the innovators, disruptors and leaders in security for a day of eye-opening and inspirational stories, case studies and workshops that cover new cybersecurity threats, deal with disruptive technologies and build resilience in a world that’s constantly changing.

9:15 a.m. (PDT) — No More Yelling in the Boardroom: How Companies Misunderstood Ransomware Response — Talk by Kurtis Minder, CEO, GroupSense, and moderated Q&A with Alex Chitea, Principal, Technology Group, Orange Silicon Valley

More weight should be placed on consideration of the victims whose business has been ground to a halt in the aftermath of ransomware attacks, according to Kurtis Minder, CEO and co-founder of security firm GroupSense, which helps ransomware victims negotiate with cybercriminals if they can’t obtain a decryption key otherwise.

Kurtis Minder, CEO of the American cyber security company GroupSense, has been busy acting as a ransom negotiator in ransomware cases. It started with a client who needed help, and then as the number of cases increased, he refined his ability to negotiate with the criminal gangs on the other side.

Join Kaufman Rossin CEOLink with our partner GrayRobinson for a one-hour session, Technology Risks & Rewards: 2021 and Beyond, moderated by WLRN's Tom Hudson, host of The Sunshine Economy.

“What bothers me most is how preventable this all is.”

Kurtis Minder, CEO of GroupSense, provided commentary to The Baltimore Sun yesterday about “vaccinating” a company against ransomware. “What bothers me most is how preventable this all is. In fact, like current COVID-19 deaths, it’s at least 99.2% preventable. “Vaccinating” a company against ransomware isn’t expensive or technically daunting — yet companies fail at simple cyber hygiene and put their businesses, our critical infrastructure, and sometimes even people’s lives, at risk,” says Kurtis Minder.

Below are a few highlights from Kurtis’ op-ed.

In this interview Rodrigo Andrade receives Kurtis Minder, CEO of GroupSense and Ransomware Negotiator. They talk about what to do in case of attacks, who are the main targets and how to prevent and stay safe from these crimes.

Ransomware. Does that term ring a bell? Even if you've never heard those words before, trust me, most of us have experienced Ransomware one way or another. If you live on the East Coast, you remember waiting long hours at the gas pump this past May. That's because a hacking group known as DarkSide hacked the Colonial Pipeline. The hackers demanded a ransom for 75 bitcoins which is equivalent to $4.4 million. How did the hackers break into the oil company's system? Easy. Some employees used the same password they used on another account that was previously hacked. And guess what? Colonial Pipeline paid the ransom and the hackers. $4.4. million dollars—gone, just like that.

Question: How can I reduce the chances of my company getting hit by ransomware? Where do I start?

The Ragnar Locker ransomware gang put its victims on notice: If victims call investigators, the FBI or ransomware negotiators for help the punishment will be publishing encrypted files.

Bryce Webster-Jacobsen, Director of Intelligence Operations at digital risk protection / ransomware negotiators GroupSense, was a featured guest on Threatpost’s podcast this week. Bryce spoke to Lisa Vaas about what Ragnar Locker got wrong about ransomware negotiators. Below are a few highlights from the conversation.

Kurtis Minder shielded his laptop screen from prying eyes in the airline seats around him.

Ransomware attacks have increased significantly over the past year. There were 93% more ransomware attacks carried out in the first half of 2021 than the same period last year.

On Monday, cryptocurrency finance firm the Poly Network ended its strange journey with a hacker or hackers who stole $611 million, when the remaining funds were returned. It was a sequence of events so baffling, it will leave many people to wonder if common-sense rules for negotiations still apply.

By Kurtis Minder, co-founder and CEO of GroupSense

A year and a half ago, I was pulled into a ransomware negotiation as a lead negotiator. My company has been negotiating with threat actors on the underbelly of the internet for years, so we were uniquely suited to assist. Following that case, more cases came that varied in size and complexity. 

They used to be a safe space for hackers to coordinate attacks, but with online forums worried about unwanted attention from law enforcement, many have banned ransomware posts. And—as is usually the case in the whack-a-mole game of hacking—cybercriminals are finding a way around the new restrictions: a coded language to bypass suspicion.

According to a former senior White House official, 2020 was the year that ransomware went from being a nuisance to a full-scale national security threat and a “scourge.” The frequency of ransomware attacks has increased dramatically over the past year, with 93% more carried out in the first half of 2021 than the same period last year. Ransom payments topped over $400 million last year and is on pace for another record breaking year in 2021. Although those payments may seem jaw-dropping its nothing compared to the damage that a ransomware attack can cause on enterprises and critical infrastructure such as the attack on Colonial Pipeline.

On today’s No Name Security Podcast, Matt Stephenson welcomes 3 people doing very cool things in a very cool industry… and… they happen to be to very cool people. Kurtis Minder is the co-founder and CEO at GroupSense, Tom Pace is the co-founder and CEO at NetRise and Scott Scheferman is the Chief Strategist at Eclypsium. They are each legendary incident response types who were at Black Hat for a multitude of reasons. Why were they there…? Stick around and find out!

Ransomware is a present-day digital plague — cold, methodical and indifferent. Spreading from source to source, it can lie dormant within networks for years, biding its time before striking.

Background

On 5 August 2021, a seemingly disgruntled Russian-speaking threat actor claiming to work as an affiliate for the popular ransomware group Conti leaked on the underground forum XSS a 113 MB archive of training materials and tools allegedly used by Conti to conduct its ransomware attacks (Figure 1). 

When: August 6th, 1:00 pm to 2:00 pm PST

Where: DEF CON main stage panel

According to a former senior White House official, 2020 was the year that ransomware went from being a nuisance to a full-scale national security threat and a “scourge.” After an awkward adolescence spent shaking down individual users for a couple hundred dollars and a big debut in 2017 with WannaCry and NotPetya , ransomware really hit the big time in 2020.

Kurtis Minder joined Security Guy TV for a discussion on ransomware negotiation and ransomware preparedness programs.

Ransomware attacks are not a new phenomenon, but they have increased exponentially since the beginning of the pandemic. Cybersecurity experts attribute the surge, in part, to the shift to people working from home and away from the safe perimeters of corporate networks.

So much for darkened servers at the headquarters of DarkSide or REvil ransomware groups. Turns out, we’ve got either their rebranded versions or two new ransomware gangs  to contend with.

Cryptocurrencies like Bitcoin are becoming the preferred payment method in ransomware attacks, in which computer data is held hostage by malicious software. But crypto's anonymity means cybercriminals are becoming even harder to trace and prosecute.

On Thursday, the software company Kaseya announced that it could help unlock any of its customers’ systems that were still inaccessible following a devastating ransomware attack early this month that took down as many as 1,500 businesses worldwide. But for many victims it was too little, too late.

The technology provider at the center of a ransomware attack this month said it obtained a tool to unlock data targeted by hackers in an incident that disrupted hundreds of firms in several countries.

Kurtis Minder joins Dominique Shelton Leipzig and David Biderman on the Decrypted Unscripted podcast to discuss how GroupSense’s team of cyberspies knows how to find where the bad guys are operating and work with clients to protect their data. He describes in detail how he became the “go-to” ransomware negotiator in the country. He also explains the dark web and how it helps criminals steal information and shares why his team has seen a steady increase in threat actors accessing data remotely over the last 12 months.

In a series of ransomware payment negotiations last December, operatives from a gang known as “Egregor” alternated from treating their victims with surprising civility, and behaving like cartoonish movie villains.

Last week, the servers of ransomware giant REvil vanished.

The rush to go digital during Covid-19 has coincided with a marked rise in ransomware attacks.

Guest Kurtis Minder from GroupSense joins Dave to discuss divergent ransomware trends, the guys have a listener reminder about it being CompTIA, Joe, Dave has a story about a coupon scam in the Houston area, Joe's story is about a real estate rental scam and a scammer who likes to talk about his work, and our Catch of the Day is from a listener named Craig with an email about an unprofessional colleague and a questionable attachment.

The dark web sites operated by the notorious REvil ransomware group suddenly went offline on Tuesday, prompting speculation that the US or Russian governments stepped in. Meanwhile, victims and the security companies working for them to recover data have been put in a more difficult situation.

WASHINGTON, July 13 (Reuters) - Websites run by the ransomware gang REvil suddenly became unreachable on Tuesday, sparking widespread speculation that the group had been knocked offline.

A cybercriminal group that took responsibility for a massive ransomware attack that affected hundreds of businesses this month has disappeared from sight online.

Just days after President Biden called President Vladimir V. Putin of Russia and demanded that he act to shut down ransomware groups that are attacking American targets, the biggest of them has gone off-line. The mystery is who made that happen.

Just hours before the Fourth of July weekend, a huge, coordinated cyberattack hit hundreds of businesses across the world. A group of hackers broke in by exploiting a hole in the software code of an information technology company with a wide-ranging client base, then demanded $70 million in ransom.

The rise of ransomware attacks directed at U.S. companies is creating demand for a new service from cybersecurity companies: ransomware negotiations. 

GroupSense analysts became aware of a wide-spread attack leveraging Kaseya’s Vector Signal Analysis (VSA) platform, commonly in use by Managed Service Providers.

A growing swarm of ransomware attacks has created a cottage industry of tech whizzes willing to do what companies and law enforcement won’t: negotiate with the cybercriminals taking systems and data hostage.

Besides outright banning ransom payments, one of the most widely circulated policy ideas to curtail ransomware would be to treat cryptocurrencies as a bonafide component of the financial system: require cryptocurrency exchanges or the cryptocurrencies themselves to abide by regulations that reduce anonymity and prevent money laundering.

If you have been reading about or watching news shows discussing ransomware, more than likely, you have seen Kurtis Minder. He has been nearly omnipresent across multiple platforms because his team at Groupsense has been putting in the work to help the victims of ransomware attacks negotiate with attackers in order to get their data back.

For cybercriminals looking to launder illicit gains, bitcoin has long been the payment method of choice. But another cryptocurrency is coming to the fore, promising to help make dirty money disappear without a trace.

Ransomware attacks have become one of the biggest threats in cybersecurity today. Cybercriminals have blocked access to a major US oil pipeline, shut down hospitals in Ireland and halted operations in the world's largest meat processing company.

The most pervasive wisdom about preventing damage from ransomware is to backup systems. FujiFilm and Colonial Pipeline in fact, restored from back-ups. So in an era of increased concern about ransomware, is solving the ransomware scourge as simple as investing in some backups?

In the past year, several Illinois organizations have been compromised by ransomware groups, which often demand payment in cryptocurrency under threat of compromising services or leaking sensitive data.

Kurtis Minder, CEO of threat intelligence firm GroupSense, received a lot of press as a top negotiator in ransomware cases. But he’d rather you not hire him or his peers to negotiate. Instead, he says, he’d much rather you stop the ransomware attack before you’d ever need to call him in.

Kurtis Minder speaks to Razia Iqbal of BBC News on what happens when a ransomware attack occurs and if they can be prevented. In his discussion he explains the basic steps he takes when starting a ransomware negotiation and his experiences throughout the process. 

Kurtis Minder told CNN when discussing ransomware negotiation: "Part of this whole process is also about being a counselor and helping them (the victim) remain objective during this unfortunate event." 

Recent ransomware attacks have shown just how vulnerable any business can be to hackers. The growing threat has forced some companies to negotiate with hackers, and has created a whole new business to help corporations navigate the process. Kurtis Minder, a ransomware negotiator and the founder and CEO of GroupSense, joined CBSN to discuss.

Arlington, Va. – June 08, 2021 – GroupSense, a digital risk protection services company, and leading crypotcurrency intelligence company CipherTrace, accounce combining their threat intelligence offerings for enterprise clients who are victims of ransomware attacks.

News of cyberattacks and data breaches are almost becoming commonplace, but particularly stunning attacks still make headlines, such as the Colonial Pipeline disruption and the SolarWinds attack.

Hackers are making millions from ransomware attacks. What can be done to stop them? Ed Butler speaks to professional ransomware negotiator Kurtis Minder, about the increasing professionalisation of the ransomware business. Kimberly Grauer, head of research at Chainalysis explains why following the bitcoin trail may be the best way of bringing ransomware gangs to justice and Vishaal Hariprasad, boss of cyber insurance company Resilience, tells us why the ransomware threat means there needs to be a stepchange in how companies view cyber security.

Ransomware is not just a problem for large enterprises and utility companies, it is impacting thousands of small and medium businesses in all sectors. Kurtis Minder, founder of digital risk protection services company GroupSense, has led the response, mitigation, and negotiations of ransomware incidents world-wide. He will share how these attacks occur, who are the perpetrators, how to minimize the chances of being a victim, and what to do if you are.

The U.S. government says it's taking ransomware attacks as seriously as terrorism after meat plants and a major U.S. pipeline network were temporarily shuttered by hackers. But will that make it any easier to catch the perpetrators? Joe Uchill, a senior reporter with online cybersecurity publication SC Media, brings us the view from Washington. We also speak with Kurtis Minder, founder and CEO of GroupSense, which helps organizations defend against cyber threats; and David Shipley, co-founder and CEO of Fredericton-based cybersecurity startup Beauceron Security.

Kurtis Minder, #GroupSense CEO, speaks to Bloomberg about ransomware and ransomware negotiations  at 41:52. 

At GroupSense, there’s such a demand for ransomware remediation services they’ve added a hotline that’s featured prominently on the frontpage of their website. No one escapes this form of cyberthreat, Minder told Insider.

Kurtis Minder has some advice about how to negotiate with criminals who extort millions of dollars by crippling companies’ computer systems and stealing their data: Don’t call them “bad guys.”

A few days after Thanksgiving last year, Kurtis Minder got a message from a man whose small construction-engineering firm in upstate New York had been hacked. Minder and his security company, GroupSense, got calls and e-mails like this all the time now, many of them tinged with panic. An employee at a brewery, or a printshop, or a Web-design company would show up for work one morning and find all the computer files locked and a ransom note demanding a cryptocurrency payment to release them.

Join us on Wednesday, May 26th as we talk with cyber professionals across different functions within the cybersecurity space. Each individual brings a unique perspective and insight into what their daily lives entail.

Ransomware attacks that lock up a victim's systems have become more common. So have people who negotiate with the hackers on behalf of the victims. Kurtis Minder, co-founder of the cyber reconnaissance startup GroupSense, discusses what those negotiations are like, and cybersecurity reporter David Uberti discusses how this approach is viewed within the cyber community. Christopher Zinsli hosts...

Kurtis Minder got into the ransomware negotiation business by accident early last year.

“Industrywide, there is a lack of attention to some of the common things that cause breaches and open companies up to ransomware,” Maley says. “We’re becoming immune to these types of things, as they happen more frequently. We’re seeing the same things across sectors. It’s a lack of attention to the basics.”

Since the publishing of this blog post, GroupSense has rebranded the R³A into the Ransomware Response Readiness Subscription (R³S). You can find more information on the R³S service here.

________________________________________________________________________________________________

ARLINGTON, Va., May 19, 2021 /PRNewswire/ -- GroupSense, a digital risk protection services company, today announced its Ransomware Response Readiness Assessment (R³A) service offering.

GroupSense's threat intelligence team, including experts who have extensive experience remediating ransomware attacks, will provide three core functions as part of this new service: a readiness assessment, to identify gaps in ransomware response capabilities; a response playbook, to provide a step-by-step action plan should an attack occur; and a tabletop exercise, to test and validate the playbook.

Join this month's episode of The (Security) Balancing Act as Diana Kelley and guests discuss why ransomware is surging again, which sectors are most at risk, the threat to enterprises and how it is being used for more than just ransom (ex: distractionware, destructionware, etc).
- The rise in ransomware under the cloak of the pandemic
- Why email continues to be the channel of choice
- The difference between fully automated and human-operated campaigns
- How to decide whether or not to pay or not to pay the ransom
- Why your backups may not be immune to ransomware
- Addressing the threat with best practices

Speakers
- Nicole Hoffman, Intelligence Analyst, GroupSense
- Courtney Radke, CISO for National Retail, Fortinet
- Patrick Lee, Senior Incident Response Consultant, Rapid7

Background

Recently, a hacker known as PeteRepete leaked over 533 million Facebook users’ personal information online. There were no passwords in the database, but it did contain full names, phone numbers, email addresses, employer information, and a few other pieces of information from Facebook users’ profiles. GroupSense confirmed only a small portion of the records contained email addresses, but almost all of the records contained a phone number. 

Security ratings services have become a popular way for companies to assess their own cybersecurity posture, as well as that of their partners. And, while they are useful for establishing a data baseline of competence, they are often relied on as something more than that. For example, they’re used in boardrooms as “eye candy” to portray the state of company cyber-risk, with supply chain partners to manage third-party risk and, even more frightening, by insurance companies to create risk profiles for cyber-insurance policies.

Imagine, for a moment, that you own a small business -- say, a regional dairy farm producing milk, ice cream, yogurt, and other products. And, like so many companies in the food manufacturing sector, you get hit by ransomware. You can’t access any of the data you need to run your business -- so you don’t know which products to ship, where to ship them, what prices you’ve negotiated, who’s paid and who hasn’t… everything is locked up. And, the clock is ticking -- you can’t tolerate extended downtime or products will spoil and customers will defect to other vendors.

As ransomware attacks continue to surge across the globe, the demand for negotiation services has also increased -- and been hard to fill.

Big Game Hunting, the targeted large-scale ransomware campaign, is now regarded as the primary cyber threat to organizations across all sectors including financial, healthcare, and government in 2021. Leaking stolen data in an effort to pressure victims into paying is part of a broader trend across the BGH ecosystem. In the recent headlines, the ransomware operators go beyond the traditional dominance of Windows operating systems and now target VMware ESXi hypervisor. In this Ransomware Battleground, let’s look at how SPRITE SPIDER(Defray777 Ransomware) and CARBON SPIDER (Parkside Ransomware) operate in volume tactics. How do Cybercrime actors now back to use Linux variants of ransomware configured specifically to affect ESXi hosts?

In this talk, we will cover:
- What are Big Game Hunting tactics? And what did ransomware operator behavior change during Covid-19? (from POS to ESXi)
- How do you defend encrypting virtual infrastructure in your corporate network? Credential harvesting and payload ingesting?
- Why is Agentless Zero Trust Isolation and Ransomware Kill Switch the answer to stop Hypervisor "Jackpotting"?

Overview

Users quickly adopted the cloud storage tool Dropbox at the start of the COVID-19 pandemic to alleviate file sharing issues and facilitate group work. Updates to Dropbox Spaces, a project management tool, reflect this shift, easing communications for remote work.¹ The file-sharing company seeks to enhance collaboration and information-sharing within a distributed workforce, both now and in the future.

Threat actors have successfully targeted defense contractors over the years because they haven’t fully secured their networks, thus creating serious vulnerabilities in U.S. national security. To combat this challenge, the Department of Defense’s (DoD) Cybersecurity Maturity Model Certification (CMMC) framework was born.

First a pandemic, then a major economic crisis . . .why not throw in an epic cyber attack? GroupSense CEO Kurtis Minder breaks it down for #FedHeads Francis Rose and Robert Shea and throws in a few ransomware war stories, too. Chilling.

A regular user of underground forums and illicit online marketplaces with a track record of selling stolen credentials that can be used to access government, university and corporate networks is attempting to sell access to systems belonging to a large city in Arizona, the cybersecurity intelligence firm GroupSense told StateScoop.

The cybersecurity industry is often rife with hype around the topic of automation, with both IT security teams and malicious hacking groups steadily incorporating more tools and processes that can rapidly and automatically scan networks or process large datasets at speeds far faster than humans.

Kurtis Minder has spent the past year negotiating six-figure ransom demands from gangs of ruthless criminals. Not for the safe return of kidnap victims, but for the release of valuable data that is being held hostage by hackers. Ransomware attacks, which see hackers lock up data or computer systems until they are paid off, have been one of the biggest cyber security headaches for the private and public sectors in the past year.

Ransomware has been one of the most devastating malware threats that organizations have faced over the past few years, and there's no sign that attackers will stop anytime soon. It’s just too profitable for them. Ransom demands have grown from tens of thousands of dollars to millions and even tens of millions because attackers have learned that many organizations are willing to pay.

GroupSense, a digital risk protection services company, today announced several milestones from a successful 2020, including doubling its customers base, recording 60 percent year-over-year revenue growth and adding eight strategic partnerships, among many other accomplishments.

Ever thought of hiring a ransomware negotiator, or becoming one yourself? On today’s episode, Kurtis Minder of GroupSense tells us what makes a good ransomware negotiator, why setting the right tone is crucial in a successful negotiation, and why, in the right situation, you can get away with referring to a ransomer as “grasshopper.”

ARLINGTON, Va., Jan. 19, 2021 /PRNewswire/ -- GroupSense, a digital risk protection services company, today announced it has signed a deal with a major U.S. city to provide its COVID-19 Vaccine Threat Protection offering. This first-of-its-kind service offering uses cyber threat monitoring, similar to the approach GroupSense uses in its Election Threat Protection offering. This service provides the most comprehensive package available to protect the city and its millions of residents against COVID-19 vaccine misinformation, disinformation and supply disruptions from cyberattacks, including ransomware attacks.

Researchers see one bright spot as far-right extremists turn to private and encrypted online platforms: Friction.

In many ways, the beginning of 2021 isn’t just one of the most welcome New Years of the modern era — it could also be a turning point between the pre-COVID and post-COVID worlds. 

Driving the news: Extremism researchers worry the threat is more diffuse than the openly plotted Jan. 6 attack in Washington, with far-right groups taking to non-mainstream channels to plan nationwide disruption and broadly whip up anger and calls to arms.

CyberSocial IV: 

‘21 and Over!

2020 Threat Intel Recap and Look Ahead

With the emergency approval of COVID-19 vaccines, many are (rightfully) starting to see the proverbial light at the end of the tunnel. Although GroupSense is hopeful 2021 will bring health, prosperity, and recovery from the global public health crisis, we are also cognizant of numerous cyber security threats that may derail the mass-vaccination process. Below are five of the many threats GroupSense expects to see as the world moves forward with COVID-19 vaccination efforts.

You were hit with ransomware. You panic. You search “ransomware response” or “ransomware repair” and among the top results is a link that reads “Recover Encrypted Files - Guaranteed.” Sounds like you found the solution! None of us wants to pay the ransomware operators. If there is a legitimate solution that avoids sending tens of thousands (if not millions) of dollars via cryptocurrency to threat actors overseas, it’s worth paying for.

Background

The cyber security industry is reeling from another large scale, targeted attack. What was initially reported as a breach of FireEye red team tools on December 8th has now been exposed as a much wider, potentially catastrophic breach affecting the SolarWinds Orion software. SolarWinds stated a threat actor inserted malware,  SUNBURST or Solorigate, into a service providing trojanized software updates for its Orion platform, used by public and private companies to track IT resources. To date (December 16th, 2020), as many as 18,000 organizations have been affected by SUNBURST, announced SolarWinds. On December 14, Reuters and the Washington Post reported the U.S. Department of Homeland Security (DHS), the State Department, and the National Institutes of Health (NIH) were also compromised as a result of the infected Orion distribution.

The world’s most popular messaging and social media apps are rolling out new privacy features allowing users to send content that will self-delete after a short time. On November 5, WhatsApp announced “disappearing messages” that are automatically erased after a week; on November 12, WhatsApp’s parent company Facebook introduced “vanish mode” for Messenger and Instagram, seamlessly deleting messages after users leave their chat. And on November 17, Twitter launched “Fleets,” messages with 24-hour lifespans.

GroupSense CEO and Co-Founder Kurtis Minder ponders the question, "To negotiate or not negotiate on ransomware?"

2020 saw a significant increase in the number ransomware attacks due to the expanded attack surface and vulnerabilities caused by the pandemic and distributed workforce. On top of that, in October 2020, the U.S. Department of the Treasury’s Office of Foreign Assets Control (OFAC) issued an advisory noting that companies can be fined if they make a ransomware payment. This leaves companies in a tough spot – especially smaller ones with limited means that may be facing an existential crisis when they get attacked by ransomware.

Ransomware became deadly in 2020.

Joe has a story about how Emotet is being used in phishing emails through thread hijacking, Dave's story is a two-fer: one is about bad guys using image manipulation and the other has Elon Musk giving away Bitcoin again taking advantage of the US election, The Catch of the Day is from a listener named John about an email-based vishing attack, and later in the show, later in the show, we welcome back Kurtis Minder of GroupSense on the burgeoning ransomware negotiation industry. 

Last month, two agencies of the US Treasury department issued advisories warning against paying ransomware.

As a part of our series about “5 Things You Need To Know To Tighten Up Your Company’s Approach to Data Privacy and Cybersecurity”, I had the pleasure of interviewing Kurtis Minder, CEO and co-founder of GroupSense.

For every high-profile ransomware incident in the headlines, there are many more that never get reported. Particularly among small- and medium-sized businesses, often with small IT and cybersecurity teams, a ransomware attack can be an existential problem.

Republished from October 2019

Kurtis Minder, CEO of GroupSense, joins Dennis Fisher to discuss the delicate process of ransomware negotiations and how enterprises are dealing with infections today.

It's not very clear what room for maneuvering is left for incident response companies to assist their clients with ransomware attacks and whether providing information about the attackers, engaging with them to test whether they're able to actually decrypt files or to negotiate a lower ransom would qualify as "facilitating" a transaction under the OFAC regulations. "Frankly, that puts us in an interesting situation with a client, where we say: 'Hey, we are not able to facilitate payments. Can we still negotiate on your behalf? Absolutely. And we can validate all the keys and do all of those things to get you to the point where you can do a transaction but we cannot do a transaction'," Kurtis Minder, CEO of threat intelligence firm GroupSense, tells CSO.

Kurtis Minder, CEO of GroupSense, a company that offers ransomware negotiation services, told SC Media that most large ransomware groups with multiple concurrent victims deploy automatic, pre-determined answers through the early stages of a negotiation until it progresses far enough to warrant human interaction. Similar to the business world, ransomware managers are seemingly looking to make sure their workers’ time is being spent wisely.

Webinar on October 28th at 1:00 pm EDT

Threat intelligence firm GroupSense is one recent example. Earlier this month, the company introduced a new service that it says can help ransomware victims navigate a slew of issues following an attack. According to GroupSense, it can help organizations evaluate and confirm attacks, negotiate with threat actors to reduce ransom demands, manage cryptocurrency payments, arrange for the destruction of any stolen data, and carry out other post-transaction activities.

Webinar on October 21st at 10:00 am!

No one ever expects it to happen to them. But with ransomware and cybercrime on the rise, it’s more likely than ever to discover that ransomware has locked down your system and cybercriminals are holding your data hostage. Kurtis Minder, an expert ransomware negotiator, advises executive teams when their worst cybersecurity nightmares come to life. Join us for an interview with Kurtis as we discuss:

While FBI is urging ransomware victims not to pay any ransom to hackers as it encourages crime, a Cybersecurity firm from Virginia says that it will offer a ransomware consultation and negotiation service on an official note to deal with a situation.

Twitter is a fun and easy way to engage with pop culture and maybe even spark a spirited discussion. Many of us on twitter can retweet/share without thinking or researching what tweets truly say, causing them to spread quickly to a larger audience. But, the sad fact is, some tweets might end up being misinformation or disinformation, especially politically-oriented tweets.

In August 2020, Microsoft posted an article focused on email authentication utilizing their Azure Active Directory (AD) authentication and the use of Multi-Factor Authentication (MFA).

The COVID-19 pandemic has created many security challenges that will persist long after the crisis ends. As time passes, it appears that work-from-home will become more permanent. Couple that with rushed digital transformation projects and inflamed security vulnerabilities that if not addressed quickly will lead to serious security and compliance problems. As we look to 2021, here are some challenges security teams must address:

MADISON - Foreign actors are using social media to target Native American populations in an effort to create disruption and sow division ahead of the 2020 election, according to preliminary research from cyber reconnaissance company GroupSense.

With the 2020 U.S. Presidential Election coming up in just two months, cybersecurity concerns are taking center stage for average citizens and politicians. That said, the likelihood of election results being impacted by an attack are slim, security researchers say. The focus should be on other problem-plagued election infrastructure issues that are ripe for attack.

Using his social media megaphone, President Trump has pushed once-fringe beliefs into the consciousness of everyday Americans.

ARLINGTON, Va., Aug. 18, 2020 /PRNewswire/ -- GroupSense, a threat intelligence company, today announced a special package of its Election Threat Protection offering for state and city governments. This package of services includes a readiness assessment, pre-election preparations, and cyber threat monitoring both during and after an election. This approach to election security protects city and state governments and their citizens from cyberattacks on voting technology, mis/disinformation campaigns, ransomware attacks, hacktivism, physical threats and other crimes.

What’s the single most valuable product in the world? 

Kurtis Minder joined Security Guy TV for a quick discussion on election security for the upcoming 2020 election. 

The strange realities of 2020 have perfectly played to the kind of fear QAnon thrives on, driving record online interest in the conspiracy theory.

The QAnon conspiracy is picking up steam abroad, particularly in Europe, where populist movements are on the rise.

Kurtis Minder joins Security Guy TV as part of the RSA pre-show interview to discuss the differences between "data" and "intelligence." 

Question: How should I securely destroy/discard my devices?

A 2020 study on US consumers and cybercrime recorded nearly 1,500 significant data breaches in 2019 resulting in the exposure of more than 164 million sensitive records. Meanwhile, one executive of a major US accounting firm argued that 2020 may be one of the most fraud-rich environments in our nation's history.

Threat intelligence is an important piece of any size organization’s cybersecurity system. But effective threat intelligence often fails is because threat analysis teams aren’t aligning themselves to the business, so they may be looking at the big picture of threats rather than for specific industry vertical threats. In the age of big data and data privacy regulations, this could be leaving an organization open to a damage data breach.

ARLINGTON, Va., June 26, 2020 /PRNewswire/ -- GroupSense, a cyber reconnaissance company, today announced it will host an online expert roundtable discussion, titled "Threat Intel in the Real World," on Wednesday, July 1 at 2:30 p.m. EDT. The roundtable is open to the public – people who would like to attend can register now. The roundtable will also be available to view on-demand, beginning immediately after the conclusion of the live session.  Attendees will have the opportunity to ask questions to roundtable members.

Find out what happens…when intel analysts stop being polite…and start getting real.

Today’s typical enterprise security team subscribes to at least four, often more, intelligence feeds, which analysts must comb through to find relevant information for operationalization. As a result, most threat intel has become “yet another tool to manage.” It’s simply not practical to expect every security organization to be able to hire threat intelligence analysts to make sense out of the feeds. Vendors need to deliver “threat-analyst-in-a-box” capabilities, so intelligence can be operationalized with minimal intervention.

Kurtis Minder, GroupSense CEO, talks with Charlene O'Hanlon about the black market and Dark Web activities as they pertain to COVID-19.

Dave shares a story of an attempt on his father's Verizon account, Joe has the story of an Amazon gift card phishing attempt, The Catch of the Day is a funny phishing email, and later in the show, Joe checks in with Kurtis Minder from GroupSense. They dig a little deeper into some of the topics Kurtis discussed in his previous appearance on our show. 

Dan Patterson: Kurtis Minder works for GroupSense, and they have been tracking some of the most outrageous coronavirus scams. Kurtis, what are you seeing right now that people need to pay attention to?

David Raviv will be hosting Kurtis Minder for a virtual fireside chat to talk operational security and other cyber security topics. Hear what he has to say at the meetup tomorrow at 5:00 pm EST by signing up!

BACKGROUND:

With the average cost to bring a new drug to market surging upwards of $2.5 billion, our client
wanted to get in front of any mentions of trial drugs before they were officially available. GroupSense worked closely with the client, a global pharmaceutical company, to fight back against IP fraud.

ISSUE:
Our threat intelligence analysts identified a syndicate claiming to have access to name-brand medications. Whether the activities were from the physical theft of medication, or manufacturing of counterfeit drugs, the end result was the same: a negative impact on the client's reputation. A response was needed.

IMPACT:
Armed with superior intelligence provided by GroupSense, our client quickly took action to prevent further activities from the threat actor group responsible. Understanding how an individual threat actor or group operates empowered our client to modify their own processes in the future to prevent recurrences.

Humans were the weak link in this tech giant’s supply chain. Motivated by easy access to dark web marketplaces, assembly line workers had no qualms about using their access to  intellectual property for personal gain.

Information and cybersecurity audits are a fundamental part of the M&A due diligence process. Given the impact of a breach on potential valuation, market acceptance, public relations and brand value, the security posture of a business being considered for an acquisition is a key element in understanding the liability, risk and value of the business.

As the COVID-19 pandemic pushes the above-ground economy to the brink of a major recession, the cybercrime economy appears to still be hard-charging ahead. And yet, the virus has rapidly reshaped the way business is being done on the dark web, as buyers and sellers jump on the opportunity to capitalize on global fears, as well as dramatic shifts in supply and demand.

Videoconferencing tools may help bridge the communication gap credit unions are currently facing during the coronavirus, but at what cost?

Business continuity has been strained as credit union employees work remotely. To help with that, many management teams have turned to videoconferencing to keep their institutions running and employees informed.

However, the last few weeks have unveiled a host of cybersecurity concerns with the popular video messaging platform Zoom. There have been problems with end-to-end encryption, and hackers have been able to access the webcams of users. As a result, thousands of personal photos and email addresses of users have been exposed. And that's just the tip of the iceberg for Zoom's cyber vulnerabilities.

Despite this, credit unions are still using the software.

Dave warns of fake QR code websites stealing Bitcoin, Joe has the return of classic cons, the Catch of the Day forgets one crucial element, and later in the show, our interview with Kurtis Minder. He’s with a company called GroupSense and they’ve been commemorating the 20th anniversary of the Dark Web.

What the Podcast Talks About:

With trillions of dollars of financial aid being made available to help individuals and organizations weather the COVID-19 pandemic, it should come as no surprise there is now a massive wave of attempts being made to divert those funds into the hands of cybercriminals.

GroupSense named Adam Bregenzer as chief technology officer and Jeffrey Duran as chief marketing officer. Prior to joining GroupSense, Bregenzer was a senior engineering manager at Venmo. Duran, who has had stints with Verizon and U.S. Army Cyber Command, most recently was vice president of marketing for threat investigation company Nisos.

Talent – Digital Risk Mitigation: GroupSense has named Adam Bregenzer as chief technology officer and Jeffrey Duran as chief marketing officer.

ARLINGTON, Va., April 13, 2020 /PRNewswire/ -- GroupSense, a digital risk protection company, today announced it has named Adam Bregenzer as chief technology officer and Jeffrey Duran as chief marketing officer. Bregenzer will be responsible for the direction and implementation of GroupSense's technology roadmap, particularly in the area of frictionless delivery of finished, actionable digital risk intelligence into customer security operations. Duran, a veteran of the cybersecurity industry, will lead the vision and strategy for the company's marketing operations.

The $2 trillion Coronavirus Aid, Relief, and Economic Security Act will provide economic relief to millions of businesses and taxpayers during the coronavirus pandemic. This stimulus bill may recall the last time government injected a huge sum of money into the U.S. economy— via the 2009 American Recovery and Reinvestment Act, following the 2008 mortgage crisis. But this time, the fraud risks are far more extensive due to the emergence of cyber crime.

Please join us for insights on what your organization can do now and moving forward to proactively prevent fraud in these uncertain times. Our group of fraud experts will explore the risks posed by recent events with a focus on how fraud professionals can minimize risk through a series of tools and techniques, and help their organizations to keep going.

Question: How do I make sure my work-from-home users install updates?

Cybersecurity practitioners who scan the dark web for threats against a client, or its stolen assets, also commonly spot data or assets belonging to non-client organizations and offer courtesy reports to those businesses.

The dark web, a segment of the internet used by outlaws, dissidents, and hackers to share information without scrutiny, will turn 20 years old this month.

According to AT&T's A CEO Guide to Navigating the Threat Landscape report, approximately, 50 percent of data breaches are first detected by the breached company's employees. What about the other 50 percent? Those notifications are more-or-less evenly distributed across law enforcement, customers and service providers. 

Darknet groups where corporate employees illegally peddle inside information come with their own sets of rules.

In the hidden corners of the internet, company insiders routinely offer access to their employers’ computer systems, sensitive client information and even advance looks at financial statements and business deals, security professionals say. Experts say little can be done to stop them.

While we're all being encouraged to sing 'Happy Birthday' as we wash our hands to ward off the COVID-19 virus, you might like to know that you can sing it to the Dark Web, which turns 20 this month.

The dark web has been around for 20 years, and in “celebration” we’ve put together a timeline of the major events from these past two decades. It’s important to note that many events have formed it into the dark web we see today. This is only a taste of its history…

Alliance – Risk Mitigation: GroupSense, a digital risk protection company, and Grant Thornton LLP, one of the nation’s largest audit, tax and advisory firms, have teamed to offer a digital crime mitigation solution, the companies say.

ARLINGTON, Va., March 2, 2020 /PRNewswire/ -- GroupSense, a digital risk protection company, and Grant Thornton LLP, one of the nation's largest audit, tax and advisory firms, have teamed to offer a digital crime mitigation solution. The new solution couples GroupSense's operationally ready intelligence, gathered through both automated and human reconnaissance, with Grant Thornton's cyber and fraud risk, data privacy and due diligence offerings to give Grant Thornton clients a powerful, tailored solution for identifying and mitigating vulnerabilities in their digital environments. 

Question: How should I answer a nontech exec who asks, "How secure are we?"

SAN FRANCISCO, Feb. 25, 2020 /PRNewswire/ -- RSA Conference -- GroupSense, a digital risk protection company, today announced it was honored with the "Most Innovative Security Team of the Year" award as part of the InfoSec Awards program from Cyber Defense Magazine (CDM), one of the industry's most influential electronic information security magazines.

Kurtis Minder joins Security Guy TV as part of the RSA pre-show interview to discuss how companies are overwhelmed with intelligence and how a human element can improve their security processes.

Spoofed emails may be an Iranian espionage effort. And the confessed Ninendo hacker cops a plea. Craig Williams from Cisco Talos with updates on Emotet. Guest is Kurtis Minder from GroupSense on the Pros and Cons of notifying breached companies at 6:15.

Using biometrics for authentication has always been a source of controversy. At face value, it seems like a fool-proof way to authenticate users (everyone has unique fingerprints, right?). But dig a level deeper, and biometric access management systems store that fingerprint (or iris, or facial map, or walking gait) as data. And, we all know what happens to data if it’s not protected properly. Which brings us to the big problem with biometrics: while passwords can be changed if there’s a data breach, fingerprints and other biometric data are permanent. One breach of a biometrics database is all it takes for someone to lose their identity for a lifetime.

ARLINGTON, Va., Jan. 14, 2020 /PRNewswire/ -- GroupSense, a digital risk management company, and Cybraics, a security analytics and artificial intelligence (AI) company, today announced a strategic technology partnership. GroupSense's customer-specific, operationally ready intelligence, which is gathered and pre-processed through both automated and human reconnaissance, combined with Cybraics' advanced AI-based threat detection, will provide enterprises with an unparalleled end-to-end security-as-a-service offering to prevent and remediate cyberattacks.

Question: Are there any tools that can help me find misconfigurations in my AWS S3 cloud buckets?

Question: Should I have a security travel policy to protect devices and sensitive data, particularly when our staff are crossing international borders?

We've all been there. The battery percentage on your mobile is in the red and you forgot your charger. And, you're expecting an important call. Luckily, you remember there's a public charging station at the discount department store at the local strip mall. 

“All it takes is faith and trust, oh! and something I forgot: dust,” Peter Pan tells Wendy, John, and Michael in Disney’s 1953 adaptation of J.M. Barrie’s novel. But after a widespread breach of the entertainment company’s new Disney+ accounts, at least one cybersecurity research company is indicating that its new streaming service needs more than a magical concoction to fly among those it’d qualify as reasonably secure.

As a CISO, you constantly worry if today is the day you’ll have a security incident. It’s a common problem. There are huge expectations on you and your team, but the support from the business is not always in line with those expectations.

Stolen digital information accelerates and enables fraud. This simple truth is changing the way organizations think about protecting themselves from fraudsters. A recent example drives this point home. Ridesharing has become part of our daily life—Uber and Lyft are ubiquitous across the United States and abroad. Not long ago, someone began ordering rides and then contacting the drivers via phone. This is possible given that rideshare applications offer up the driver’s phone number once a ride is hailed. The fraudster would spoof the calling number to look like it came from the rideshare HQ and then tell the driver to cancel their ride with “Mark,” which the driver recognized as the passenger’s name, and pull over.

One of the most fundamental aspects in the world of intelligence is the application of a process known as The Intelligence Cycle.  It enables intelligence professionals regardless of the area of focus – from Counterterrorism to Cyber security – to establish a plan of action and execute on that plan to deliver a high-quality intelligence product to the client.